2M Designers

FAQ

Questions buyers actually ask

Practical answers about compatibility, implementation, ownership and support across our products and services.

2M Fleet Telematics

Does it work with our existing GPS devices?

In most cases, yes. The platform is device-agnostic and already runs across mixed hardware estates. Send us the device models and firmware you use and we will confirm compatibility before you commit to anything.

Can it handle a large fleet?

Yes. The platform is built for continuous ingest from thousands of devices, with map clustering and paginated reporting so the interface stays usable as the fleet grows.

Is the platform available in Arabic?

Yes. The platform supports full Arabic with right-to-left layout, Arabic reporting and Arabic document export — relevant if you operate in or sell into the GCC, where Arabic support is often a tender requirement.

Can we integrate it with our ERP or accounting system?

Yes. We expose a documented API and build integrations to ERP, CRM, accounting and dispatch systems. Integration is a standard part of our delivery rather than a separate project.

Do drivers get their own application?

Yes. The driver app covers trip assignment, navigation handoff, status updates, document capture and messaging, on both Android and iOS.

2M ERP

Do we have to replace everything at once?

No, and we would advise against it. Most successful implementations start with one or two modules, prove the value, and expand. A big-bang cutover across every department at once is the most common way ERP projects fail.

Can it handle our tax and compliance requirements?

Yes. Tax handling is configured to your jurisdiction, and we build the statutory reports your accountants and auditors actually need.

Can we keep our current accounting software?

Often yes. If your finance team is productive in a tool they know, we integrate rather than replace, and sync the entries that matter.

How is our data secured?

Role-based access, full audit logging, encrypted transport, and backups on a defined schedule. Hosting can be on our managed cloud or your own infrastructure.

2M Ship Flow

Can customers track their own shipments?

Yes. Customers and overseas agents get controlled portal access limited to their own shipments, which removes a large share of routine status enquiries.

Does it handle both air and sea freight?

Yes, with workflows and documentation appropriate to each, including multi-modal shipments.

Can it integrate with our accounting system?

Yes. Invoices and cost entries can be pushed to your accounting package so finance is not re-entering the same figures.

Driver Management System

Does this work without the full fleet platform?

Yes, it runs standalone. It is considerably more useful alongside 2M Fleet Telematics, because behaviour scoring is then fed by live vehicle telemetry rather than manual entry.

What is in the driver app?

Assigned trips, navigation handoff, status updates, document upload and expiry reminders, messaging, and the driver's own behaviour score.

Can we use it for owner-drivers and subcontractors?

Yes. Subcontracted drivers can be held to the same document and behaviour standards without being on your payroll.

Task Management System

How is this different from a generic to-do app?

It is built around departments, approvals and operational reporting rather than personal productivity, and it integrates with the other systems your business runs.

Can it be tailored to our workflow?

Yes. Statuses, approval steps and department routing are configured to how your business actually works.

2M POS

Does it work if the internet drops?

Yes. The counter keeps selling and synchronises when the connection returns, which matters in locations where connectivity is not guaranteed.

Can it run across multiple branches?

Yes, with per-branch stock and pricing plus consolidated group reporting.

Does it work with our existing hardware?

In most cases yes — standard barcode scanners, receipt printers and cash drawers are supported. Send us your hardware list and we will confirm.

2M School Management System

Can the system support more than one campus?

Yes. The system is designed for both single institutions and multi-campus groups, with structured access and consolidated reporting configured around the organisation.

Can fees be tracked when a parent pays only part of the amount?

Yes. Partial payments, remaining balances, monthly status and ageing are supported, so finance teams can follow up using current student and class-level records.

Does it include school accounting and payroll?

Yes. Fee collection, expenses, salary processing, chart of accounts, ledgers, trial balance, profit and loss and balance sheet reporting are included in the available scope.

Can our existing student records be imported?

Yes. Bulk upload is supported. We review and map the existing data before migration so classes, contacts, balances and identifiers are brought across consistently.

How is access to student and financial data controlled?

Role-based permissions, controlled settings and activity logs are used to limit access and maintain traceability. Final roles are configured around the institution's administrative structure.

Custom Software Development

How do you price custom work?

After a scoping phase. We produce a documented requirement and integration map, then quote fixed price against that defined scope. Anyone quoting a number before understanding your workflow is guessing.

Who owns the code?

You do, on final payment. Source code, documentation and deployment instructions are handed over.

Can you take over an existing system?

Yes. We audit what exists, report honestly on what is worth keeping, and modernise incrementally rather than insisting on a rewrite.

Website Development

WordPress or custom build?

It depends on who maintains it. WordPress suits content-heavy sites your marketing team updates daily. A custom build suits sites where speed, integration or unusual functionality matter more. We will tell you which one your case calls for.

Do you handle hosting?

Yes, through our cloud and infrastructure service, including SSL, backups and monitoring.

Will it rank?

We build the technical foundation that makes ranking possible — structure, speed, schema, metadata. Ranking also depends on content and competition over time, and anyone promising you position one is selling something.

Mobile App Development

Native or cross-platform?

We choose per project. Cross-platform is efficient for most business apps; native is worth it where continuous background location, battery behaviour or device hardware is central. We will explain the trade-off for your case.

Can it work offline?

Yes. For field and driver apps we treat offline as the normal condition and synchronise when connectivity returns.

Do you handle app store publishing?

Yes, including store accounts, submission, review responses and subsequent releases.

Social Media Marketing

How quickly will we see leads?

Paid campaigns can produce enquiries within the first fortnight. Organic positioning takes months. We will tell you which of the two your budget is actually buying.

Do you handle the ad spend?

Ad spend is billed separately and paid directly to the platforms, so you keep full visibility of what is spent on media versus management.

What if a channel is not working?

We report it and stop it. Continuing to bill for a campaign that is not producing enquiries is how agencies lose clients, and deservedly.

Cloud Hosting & Infrastructure

Which cloud providers do you work with?

The major providers as well as regional hosting where data residency requires it. We recommend based on your compliance needs, latency and budget rather than a partnership arrangement.

Can you take over hosting we already have?

Yes. We audit the current setup, report what we find honestly, and migrate or harden in place depending on what makes sense.

What happens during an outage?

Monitoring alerts our team, we respond within the agreed window, and you receive an incident report explaining the cause and what changed to prevent recurrence.

API Development & Integrations

Can you integrate with a system that has no API?

Often yes, through database-level integration, file exchange or screen-level automation. We will be direct about which approach is robust and which is a workaround with a shelf life.

How do you handle failures?

Retries with backoff, idempotent operations so a repeat does not duplicate data, dead-letter queues for what cannot be processed, and alerting so someone knows.

Do we own the integration?

Yes, including source code and documentation on final payment.